> Experience in complex Microsoft 365 environments | Wieger Bosgraaf
    Wieger BosgraafMicrosoft 365 technical leadership

    Experience

    From administration and delivery to product leadership and technical direction

    Not a client-logo list, but context on roles and questions where Microsoft 365 had to hold up both technically and organisationally.

    All themes
    Governance
    Copilot
    Teams & Telephony
    SharePoint
    Security & Compliance
    Adoption & Change
    Migration
    • Functional management of Microsoft 365, including Teams, SharePoint Online, Exchange Online and Outlook
    • Supporting users and departments with digital collaboration and communication within Microsoft 365
    • Analyzing and resolving incidents and functional disruptions, including coordination with vendors and internal ICT teams
    • Investigating and improving meeting room and calendar processes (Outlook, resource mailboxes and integrations with external systems)
    • Identifying structural bottlenecks and translating them into improvements in processes, configuration and governance
    • Advising on use, management and adoption of Microsoft 365 services within the municipal organization
    • Supporting changes, configuration adjustments and further development of the digital collaboration platform
    Governance
    Teams & Telephony
    SharePoint
    Adoption & Change
    • Drafting a transition plan for digital workplace modernization focusing on Microsoft 365, Windows 11, Azure and cloud-based solutions
    • Managing technical tracks around workplace modernization, application compatibility and Microsoft 365 adoption in a healthcare environment
    • Aligning with ICT, facilities, HR and other stakeholders on architecture choices, planning and organizational impact
    • Developing roadmap, budget estimation and implementation strategy for the future digital workplace
    • Monitoring technical quality, risks and dependencies within the project
    Migration
    Adoption & Change
    Governance
    • Managing the M365 platform within a complex enterprise environment
    • Further development and lifecycle management of Microsoft Teams, including telephony integration
    • Creating and maintaining governance documentation (external sharing, version control, Teams lifecycle)
    • Guiding change management, aligned with business lines and internal guidelines
    • Collaborating with Platform Owner, security teams and key stakeholders for roadmap development
    Governance
    Copilot
    Teams & Telephony
    • Leading (sub)projects within the Digital Workplace programme (DDWP)
    • Prioritizing backlog items and aligning with ICT, HR, communications and functional management
    • Contributing to strategy around adoption, architecture and licensing models (F3/E3)
    • Coordinating pilots, sounding boards and ambassador networks (digi-coaches)
    • Managing communications, training and organization-wide support for changes
    • Implementing BIO/GDPR-compliant security measures (MFA, DLP, MIP)
    • Advising on external sharing, guest access and Teams/SharePoint lifecycle
    • Supporting audits and compliance matters with DPO and security teams
    Governance
    Adoption & Change
    Security & Compliance
    • Regular management of ±100,000 licences
    • Forecasting based on the Microsoft Roadmap
    • Implementation of Adobe Acrobat DC within SharePoint
    • Proof of Concept Microsoft Loop Workspaces
    • Privacy settings for confidential advisors
    • Stream Classic migration
    • Panopto integration within Microsoft Teams
    • Preparing M365 for the European Accessibility Act
    Teams & Telephony
    SharePoint
    Migration
    • Regular management of ±30,000 licences
    • Forecasting based on the Microsoft Roadmap
    • M365-related security topics for Firda Security Agency
    • Development of Mijnfirda.nl (SharePoint-based intranet)
    • Dozens of changes to align the different tenants
    • Test plans for the migration of Teams, SharePoint, OneDrive & Exchange
    Migration
    SharePoint
    Security & Compliance
    • Management of ±15,000 licences
    • Internal training & education following adoption programme
    • Regular management of SharePoint & Teams
    • Maintaining PowerApps for governance
    • Managing PnP Modern Search Solution
    • Rolling out Microsoft 365 apps replacing Office 2019
    • Advisory, rollout & technical configuration of Microsoft Teams, guest access, MFA, Teams Live Events, Viva Connections and fileshare migration
    Adoption & Change
    Teams & Telephony
    SharePoint
    Governance
    • Needs assessments
    • Project planning
    • Team coordination
    • Implementation of Microsoft 365 tools
    • Training & education
    • Security & compliance
    • Support & maintenance
    • Communications
    Adoption & Change
    Security & Compliance
    Governance
    • Management of ±35,000 licences across Netherlands, Bali, Thailand & South Africa
    • Forecasting based on Microsoft Roadmap
    • Process analyses and optimization advice using Power BI
    • Policy advice on hybrid education following the COVID-19 pandemic
    • Phasing out Skype for Business to Microsoft Teams
    • Policy advice on MFA within M365
    • Information policy 'right of access' & 'right to be forgotten' based on Microsoft Purview
    • Policy advice for OAuth apps
    • Project lead Yammer migration (US to EU + new network)
    Governance
    Security & Compliance
    Migration
    Teams & Telephony
    • Regular management of SharePoint and linked archive systems
    • Internal training & education
    • Communication plans around migration
    • Test plans & test strategy around migration
    • Management and optimization of contracts & SLAs
    SharePoint
    Migration
    Teams & Telephony
    • Forecasting based on Microsoft Roadmap
    • Process automation using Microsoft Flow/PowerAutomate
    • Measuring adoption using Power BI
    • Further development of rocfriesepoortal.nl (SharePoint-based intranet)
    • Speaker at #KDO365/saMBO-ICT event 'Grip on Guest Access'
    • Advising on the use of Office 365 in education
    • Organizing sessions for innovation/productivity with Office 365
    • Presenting on the deployment of Office 365 in education
    SharePoint
    Adoption & Change
    Governance

    Cases and consulting expertise

    Detailed cases and the commercial Microsoft 365 proposition are available on PEXOR. This page remains focused on my personal experience and development.

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